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The following sections are covered in this document: Web UI Access Web UI access is protected by username/password and login timeout. This is particularly useful when the integrators try to track the state of a telephony client inside Asterisk. Click here to download the Grandstream Interconnection Guide (link takes you to an external page) Jan 17, 2023 · IVR (Interactive Voice Response) is a telephony technology in the telecom industry allowing customers to interact with the host system in real-time through a configurable voice menu using the caller’s DTMF tones. In this guide, we will introduce the type of actions and the method to be able to issue commands and the syntax o UCM remote reboot, upgrade, SIP extension sync-up o Remote access to UCM web GUI • GDMS provides a cloud storage service for the UCM6300 series to back up configuration files and user data. Email: lienhe@grandstream. 4. 5A PoE: IEEE802. Two-level Other than the web interface access for administrators, Grandstream UCM6xxx IP-PBX series offer to each extension a “User Portal” allowing to manage extension own data and information by the user from the web UI with no need of administrator intervention. Using UCM6XXX as a firmware server allows to manage firmware files for Grandstream endpoints in a single server, the firmware files can be uploaded and stored using UCM internal Jul 18, 2024 · The UCM6300 ecosystem consists of the Wave app for desktop and mobile, which provides a hub for collaborating remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. While there are currently no issues with using UCM’s existing CDR tools are for generating reports, it is highly recommended to eventually implement integration with CDR Real-Time Output, which ensures that no records If enabled, the UCM will replace the caller display name with the IVR name the caller know whether the call is incoming from a direct extension or an IVR. g. 3af TEST CONDITION TERMINOLOGY The following test condition terminology was used in table 1. 29 1. Powered by an advanced hardware platform with robust system resources, the UCM6304A offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax, and video surveillance application needs. Knowledge Base. By offering a high-end unified Sep 15, 2023 · In order to configure the Click2Call, on the UCM web GUI navigate to Value-added Features→UCM RemoteConnect→Integrated Customer Service SDK and configure the following: Toggle on Enable Click2Call. Handset Status api-get_hs_status Retrieves handset status Handset Line Status api-get_hs_line_status Retrieves handset line status Make Call api-make_call Make a call using a specific handset Device Operations api-device_operation Sends device operations commands: mute, speaker, setdnd… Functions used on all models Send Keys api-send_key May 6, 2021 · 2. 34+ to a UCM on 1. Alert-Info When present in an INVITE request, the alert-Info header field specifies an alternative ring tone to the UAS. Record the voice prompt according to the voice prompt text information. Here is how redirection works: By default, all Grandstream products are configured with Grandstream provisioning system. Connecting to IP We would like to show you a description here but the site won’t allow us. The PMSAPI needs two authentication steps, one, which is used to connect, and the other for data. • UCM statistics are displayed in the report and sent to the system admin via email. API - Documentation Center. com. The UCM6XXX series support two CRM API, SugarCRM and Salesforce CRM, allowing users to get full information about their contacts, customers and leads, and save call information details to specific table history for further usage. UCM6304/6308/6308A is an innovative IP PBX appliance designed for small to medium business. Once the UCM6202 is successfully connected to network via WAN port, the Network LED indicator will be lit green, and an IP address will be shown on the LCD display. 18. Note Please note that to be able to use the 3rd party integrations, the Apr 12, 2021 · Create a Basic IVR (AutoAttendant) on a Grandstream UCM63xx. The two UCM must be the same model and use the same firmware version. Using the User Portal will reduce administrator interventions The UCM offers the possibility to login to an extension via Grandstream Wave Portal, where it offers a sleek interface to host conferences; manage contacts and share presentation. https://my. 23 1. 2. 19. eu if you are using UCM from Europe. Video Guides are produced by the Grandstream support team and this series of videos cover everything you need to know to get the most out of your UCM series device. The following Interconnection Guide provides you with step-by-step instructions to use GrandStream UCM with your Twilio Elastic SIP Trunk. Admin Password; This is used to change the admin password for Web UI access. UCM6xxx IPPBX series can be powered via Universal power supply: Input AC 100-240VAC 50/60Hz; Output 12VDC, 1. Access the page by adding “/gswave” after the UCM’s server address and port. Grandstream offers Wave for Android or iOS smartphones. UCM GUI Demo Tool This visually interactive demo tool enables you to take a self-guided tour of our new UCM6300 IP PBXs' web GUI grandstream networks ucm series release notes page 6 1. Hà Nội: Số 56, Tương Mai Hai Bà Trưng Hà Nội. 17. Besides inheriting the Android interface functions, more interfaces have been Oct 16, 2023 · High Availability feature on Grandstream UCM6300 series/UCM6300 Audio series provides enterprises a reliable solution for PBX redundancy and failover support. Page | 4 UCM6XXX CDR and REC API Guide CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single This document introduces the CDR Real-Time Output feature added starting from firmware 1. Read this blog post to see which devices work best for each department. GRP261x, GRP262x, GRP263x, GRP2650 & GRP2670 Series . CRM Server Address Set the CRM Server to: https://crm. Through this cloud system, users can also configure and manage their UCM6300 This document introduces the CDR Real-Time Output feature added starting from firmware 1. Learn More Share Your Feedback Having troubles? If you encounter a fault during usage, please provide Under UCM’s WebGUI go to Value-added Feature → API Configuration → HTTPS API Settings(Old) → Basic Settings, check Enable option under Basic Settings, then Enable PMSAPI as well, users may also Oct 23, 2023 · This document presents a summary of security measures, factors, and configurations that users are recommended to consider when deploying the UCM. com:8089/gswave). 23 or lower, users must factory reset the UCM and restore a backup created on the corresponding lower version to minimize potential issues from the downgrade. Please note that restoring a backup created on 1. 7. Add Unknown Number Allows to automatically save received calls from numbers not The UCM’s initial password is the randomized original password assigned to every UCM6300 IP PBX, which can be viewed via the UCM’s LCD or on the UCM’s label. We recommend to always use the latest official firmware for improved security. Send a request to the UCM to get a Challenge string. ”) Wave is a free business class app for connecting with the Grandstream UCM6300 VoIP Phone System across devices. 34+ to 1. Incorporating industry-leading features and performance UCM RemoteConnect: A cloud platform that provides powerful audio and video collaboration tools to remote users through Grandstream’s Wave mobile and web app, GUV series of USB personal collaboration devices, and SIP endpoints integrated with the UCM6300 series. ucm. Initial deployment and verification. The UCM6300 Audio Series The UCM6300 ecosystem consists of the Wave app for web and mobile, which provides a hub for collaborating remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. The UCM6300 series also offers cloud setup and management through GDMS and an API for integration with third-party platforms. 4 GDMS is a cloud management system that provides easy-to-use, company-level tools to manage Grandstream products before, during and after deployment. A simple “key: value” command line-based interface is utilized for communication between the 1. 4 Công ty TNHH Grandstream Việt Nam. zoho. Grandstream DP75X, GXP16XX, GXP17XX, and GXP21XX series support CTI operations and commands providing complete control over phone calls from Jun 7, 2024 · OVERVIEW Wave Desktop offers third party integrations with productivity add-ins in order to have these tools accessible directly on Wave Desktop, without having to switch constantly between tools. 5 Grandstream GSC36xx Interface HTTP API (Application Programming Interface) supports RFC3550 (RTP). The UCM6300 ecosystem consists of the Wave app for web and mobile, which provides a hub for collaborating remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. If you would like to receive support on an issue related to a GS Tutorial topi Sep 15, 2023 · This document introduces the CDR Real-Time Output feature added starting from firmware 1. By bringing together an on-premise IP PBX, cloud-based management, robust soft-phone options, and built-in NAT firewall traversal for remote users, businesses can leverage the customizability and control of an on-premise IP PBX while having access The UCM6300 Ecosystem consists of distinct components: the UCM6300 series IP PBXs, UCM RemoteConnect, Wave app, and the Grandstream Device Management System (GDMS). 3. We would like to show you a description here but the site won’t allow us. Create a Remote VM Access Extension an GRP261x, GRP262x, GRP263x, GRP2650 & GRP2670 Series . 45. Once the UCM6204 is successfully connected to network via WAN port, the Network LED indicator will be lit green, and an IP address will be shown on the LCD display. It is up-and-running immediately and can be centrally managed from the cloud. 4 on UCM630xA. Creating Endpoint Configuration choose Zoho CRM (legacy v1 API) to use ZOHO CRM version 1. By offering A complete communications and collaboration platform for on-site and remote solutions. 5. Prompt Selects an audio file to play as the welcome prompt for the IVR. In HA setup, there are two UCM with one UCM in the “active” role and the other in the “standby” role. UCM RemoteConnect (Beta) is a cloud automatic NAT traversal service for secure remote connections between remote users/devices and the UCM6300 series. Nov 18, 2020 · Grandstream Wave has existed for a while. Powered by an advanced hardware platform with robust system resources, the UCM6304/6308/6308A offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance application needs. Refer to [Generate API Key] and [Generate Developer Key]. The UCM6xxx supports conference room UCM RemoteConnect provides a full ecosystem of remote collaboration tools, services and management for the UCM6300 series, UCM RemoteConnect is the ideal platform for any organization looking to securely support remote workers. Testing and corrections. The document will cover choose Zoho CRM (legacy v1 API) to use ZOHO CRM version 1. If downgrading from firmware version 1. Screenshot Example of Adding a UCM on UCM RemoteConnect. Home. Select the desired call queue to take calls made via Click2Call. UCM6300 Series Buyers Guide. Create a DialByName (Directory) to use with your new IVR. UCM RemoteConnect allows organizations to build a secure, easy-to-manage communications and collaboration solution for remote workers and devices. Figure 9: GS Wave Portal api GSC36xx – HTTP API Firmware Supported: GSC3610/GSC3615: 1. Sep 15, 2023 · Grandstream UCM6XXX series has the possibility to act as a firmware server allowing to upgrade Grandstream endpoints introduced by the Zero-Config module using different template levels. Unified Communication Solution. The UCM6300 ecosystem pairs together the customization and control of an on premise IP PBX with the remote-access of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. By offering Sep 20, 2021 · How to view surveillance streams from the Grandstream GSC series in Grandstream Wave; How to configure PPTP server in GWN7003; Good practices on the Zero Config feature in the Grandstream UCM series; Certificate Authorities that are supported by Grandstream HT8XX (As of firmware version 1. Step1: Under UCM’s WebGUI go to Value-added Feature 🡪 API Configuration 🡪 HTTPS API Settings(Old) 🡪 Basic Settings, check Enable option under Basic Settings, then Enable PMSAPI as well, users may also change and configure other fields such as Username and password please Sep 15, 2023 · Property Management System is a software application used in the hospitality industry to automate some hotel functions such as guest booking, guest details, etc… The system can be divided into two parts: PMS (Property Management System) PMSI (Property Management System Interface) PBX Grandstream UCM6XXX series have integrated HSC PMS providing the following hospitality features: Changing Grandstream Networks - Networking & Unified Communications GRP261x, GRP262x, GRP263x, GRP2650 & GRP2670 Series . When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in Grandstream Networks - Networking & Unified Communications Wave app for desktop, web and mobile, which provides a hub for collaborting remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. When accessing the IVR system, customers are usually prompted with a welcome message and provided with different destinations where they can be redirected Jun 5, 2024 · Overview Wave web is a client application for the UCM63xx series IP PBX users to use a web browser to participate in web video/audio conferences and make calls via WebRTC. cn if you are using UCM from China or https://crm. The ecosystem consists of the UCM6300 series IP PBX, WebRTC, Wave app and UCM API & SDK . It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users. 0. xlsx. Hidden label This document introduces the IPVideoTalk service configuration on Grandstream UCM device with IPVideoTalk server. After the UCM is connected with GDMS, the RemoteConnect information displays as below on UCM6300/A web GUI🡪UCM RemoteConnect page. 16 on UCM62xx/UCM6510 and starting from firmware 1. 3. Access to the UCM web GUI as user and go to User Portal→Value-added Features→CRM User Settings. UCM RemoteConnect. 8 GSC3620 1. The UCM series from Grandstream are award-winning IP PBXs that offer an advanced set of features with no licensing fees, upgrade fees or costs per features for your unified communications. txt for more information about the list. a. Click on Enable CRM. HCM: Số 46 đường số 9, CityLand Park Hills – Phường 10 – Q Gò Vấp – TP. Oct 31, 2023 · Service provider sends to Grandstream the requirement list and/or expected provisioning flow chart. Click on the Download button to download the SDK. 4 Zero configuration provisioning of Grandstream SIP endpoints; Built-in conferencing & meetings platform; supports desktop, Wave app, and SIP endpoints; Wave for Android, iOS, Chrome and Firefox browsers allows communication with all UCM6300 users & solutions; API available for third-party integrations, including CRM and PMS platforms This document is a technical bulletin describing power consumption details for UCM63xx IPPBX Series. With Wave web client, users can easily create, schedule, manage, and join video conference calls, share presentations, chat during conference calls, register UCM extension and make point-to-point Overview The UCM6300 series can work alongside Grandstream’s softphone application Wave to provide device interoperability features, which would allow UCM extensions to interact and manage with IP cameras (IPC) and door systems. Authentication . Zero configuration provisioning of Grandstream SIP endpoints; Built-in conferencing & meetings platform; supports desktop, Wave app, and SIP endpoints; Wave for Android, iOS, Chrome and Firefox browsers allows communication with all UCM6300 users & solutions; API available for third-party integrations, including CRM and PMS platforms Mar 15, 2024 · Wait for the UCM6204 to boot up. With the UCM6300 Series has updated the app significantly. Add Unknown Number Allows to automatically save received calls from numbers not Feb 20, 2019 · Note: Support will not be provided through the comment section of our videos. Login to the UCM6XXX’s Web interface and navigate to Value-Added Features→API Configuration→CDR Real-Time Output Settings. This series of IP PBXs provide a platform that unifies fundamental business communications needs, including voice, instant messaging (IM), voice meetings, audio web meetings, data, analytics, mobility, facility access, intercoms and more. These videos will help installers to design, troubleshoot, and manage a UCM series deployment. The front LCD display will show the UCM’s hardware information when the boot process is completed. UCM RemoteConnect provides a zero-touch out-of-box platform that allows remote users & devices to reach your UCM6300 from outside your corporate network. TR-069 CONFIGURATION ON GRANDSTREAM DEVICES For mass deployment, Grandstream provides TFTP/HTTP/HTTPS redirection service through our certified partners. Page | 4 UCM6XXX CDR and REC API Guide CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single UCM RemoteConnect. 23 or lower may cause abnormal system behavior. Establish Connection and User Authentication. Apr 16, 2024 · CloudUCM Overview CloudUCM is a cloud audio/video communications and collaboration solution with powerful features like audio/video calling, conferencing, Live Chat customer service, etc. Grandstream Networks - Networking & Unified Communications Mar 15, 2024 · Overview GDMS API allows the users to perform a number of actions using HTTPS requests, this makes it easier for the user to automate the process and issue a large number of commands. Connecting these users and meeting their unique communication needs is easier than ever with Grandstream. com or https://crm. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network. Installation The UCM6300 ecosystem consists of the Wave app for web and mobile, which provides a hub for collaborting remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. Grandstream works together with service provider and ACS vendor to get the test cases and testing accounts. vn. Figure 1: CDR Real-time Output Settings On this page users can configure the CDR receiving server details so the UCM can send CDR details in Real Time to the configured Server. End User Password OVERVIEW GXV3470/GXV3480/GXV3450 operating system is developed based on AndroidTM platform. HCM. GRANDSTREAM NETWORKS UCM SERIES RELEASE NOTES PAGE 1 UCM Series IP PBX Firmware Release Notes The UCM’s initial password is the randomized original password assigned to every UCM6300 IP PBX, which can be viewed via the UCM’s LCD or on the UCM’s label. 17 The UCM6300 Audio series allows businesses to build powerful and scalable unified communication and collaboration solutions. Visit our YouTube page find the latest Video Guides and learn more about our ip pbx Sep 15, 2023 · Asterisk Manager Interface (AMI) allows a client program to connect to an Asterisk instance and issue commands or read events over a TCP/IP stream. Jun 24, 2024 · UCM Detect; Detect/connect UCM server to process auto-provision. This guide contains a step-by-step configuration needed to set up Salesforce CRM with the UCM6XXX. Mar 15, 2024 · Overview. UCM6300 Series. Hidden label UCM RemoteConnect – Endpoint Configuration Guide; UCM6300 Remote Work Environment – Setup Guide Grandstream Cloud Platform The UCM6300 Audio series allows businesses to build powerful and scalable unified communication and collaboration solutions. Please refer to the ucm_voice_prompt_file_list_readme. 2) Wave QR code in Grandstream UCM63xx Sep 15, 2023 · One of the major benefits using UCM6XXX VoIP IPPBX systems is “Clients’ Mobility” allowing users to be connected from remote locations such as home office, remote office to the VoIP system and use it as if they are locally connected, enjoying all VoIP features (making/receiving calls between extensions, voicemail, call transfer, video calls, conference, using Nov 3, 2023 · The UCM RemoteConnect service on UCM6300/A series must be used with Grandstream Device Management System (GDMS). Installation Jul 2, 2024 · UCM6xxx series introduced the “Announcement Center” feature allowing to initiate calls and play a pre-configured voice prompt to extensions within the same group. The UCM6300 GUI Demo Tool enables you to take a self-guided, visually interactive tour through the UCM's web portal. In this page, STUN Address, UCM Public Address and Public TLS Port information are needed for IP Mar 15, 2024 · Overview UCM6304A is an innovative IP PBX appliance designed for small to medium businesses. More than 5 CRM Plugins: Zoho, Saleforce, Vitiger, SugarCRM, ACT!CRM, Rich HTTPS API to manage UCM System, AMI API to manage UCM System, IP Camera integration with SIP or RTSP, PMS (Property Management System) Integration for Hotel System, GDS integration, GXW gateway integration, HT integration, WebRTC Trunk, Microsoft Teams Integration (Using Mar 15, 2024 · Wait for the UCM6202 to boot up. Oct 24, 2023 · CTI (Computer-Telephony Integration) provides the ability to manage phone calls from a computer including basic call operations such as making and answering calls, and advanced call operations such as call forward, conference, call hold, and more. (e. Thời gian làm việc: Từ thứ 2- thứ 7: 8h-17h30 This document introduces the CDR Real-Time Output feature added starting from firmware 1. Supports up to 1500 users and up to 200 concurrent calls; Zero configuration provisioning of Grandstream SIP endpoints Zero configuration provisioning of Grandstream SIP endpoints; Built-in conferencing & meetings platform; supports desktop, Wave app, and SIP endpoints; Wave for Android, iOS, Chrome and Firefox browsers allows communication with all UCM6300 users & solutions; API available for third-party integrations, including CRM and PMS platforms API & SDK . Integrating add-ins into Wave Desktop brings convenience which improves the unified collaboration experience. Once this information is provided, a GDMS Site must be selected to associate the IP PBX to. This guide will introduce this functionality and how to configure the UCM and Wave settings to receive the full experience. The UCM6300 Audio Series We would like to show you a description here but the site won’t allow us. Whether you want to continue using existing technology or upgrade to a solution that you can rely on, Grandstream can help wherever it’s needed. Idle State The IPPBX has completed the boot-up process. Enter the Username and Password, which will be the ACT! CRM account’s API Key and Developer Key respectively generated before. Grandstream's UCM6300 Ecosystem is our latest unified communications and collaboration solution. , and rich system integration capabilities with CRMs, WhatsApp, Office365 and more with Wave API and SDK. Hidden label . (The old version of Wave is still available as “Grandstream Wave Lite. Click on and . Hotline: 024 73002244. Installation Jun 6, 2024 · In the provided voice prompt package, find the Excel file ucm_voice_prompt_list. IP-PBX & UCM6300 Ecosystem. It contains the voice prompt text for all the English sound files used on the UCM6xxx series. To proceed with this step, you will need an API platform. GRANDSTREAM NETWORKS UCM SERIES RELEASE NOTES PAGE 6 • [Maintenance] Added Remote Login tab to the Maintenance→Login Settings page. A variety of conference call features are offered by UCM6xxx including individual management of conference call activity, multiple conference rooms, conference bridge, and conference schedule. API Full API available for third-party platform and application integration Telephony Operating System Based on Asterisk version 16 DTMF Methods In-band audio, RFC4733, and SIP INFO Provisioning Protocol & Plug-and-Play Mass provisioning using AES encrypted XML configuration file, auto-discovery & auto-provisioning of Grandstream IP endpoints via Oct 25, 2023 · The UCM6xxx support call conferencing which increase employee efficiency and productivity, and also provide more cost-effective way to hold business meetings. 20. . When a Grandstream device is powered up, it will automatically contact our provisioning server. Oct 24, 2023 · Authentication. up lv yl sm rf jr np rq ca ak