Local government ombudsman complaints process. You can also complain by telephone.
- Local government ombudsman complaints process The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities. Local Government Ombudsman for England The Local Government and Social Care Ombudsman. The Ombudsman will usually only consider your complaint following the Chief Executive’s review at stage 2 or (if we have not fully replied to your written complaint) within 12 weeks. 5. Find out how to make a complaint. The council uses this definition from the Local Government & Social Care Ombudsman to assess complaints. Online: How to complain to the LGO Phone: 0300 061 0614 (08:30-17:00, Monday to Friday) Address: The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Visit Local Government and Social Care Ombudsman website, call 0300 061 0614 or text ‘call back’ to 07624 811595. They are open Monday to Friday, 8. How the Ombudsman works; How to make a complaint; Tips for resolving a complaint with a government agency; The complaints process; Complain for someone else; Requests for official information. When this happens complainants will be informed of their rights to refer the complaint to the Local Government and Social Care Ombudsman or the Housing Ombudsman Service. Login Account login Services. The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing If your complaint remains unresolved, you may ask the council, in writing, for an internal review. Part 3 of the Public Services Ombudsman Act (Northern Ireland) 2016 set out our responsibilities to consult on and create complaints handling standards for the public sector in Northern Ireland. An effective complaints process Complaints Standards - Principles of Effective Complaint Handling 4 Reporting on local complaints 24 Reporting on Ombudsman findings 25 The role of councillors 26 Appendices Unreasonable and persistent complainants 29 Local Government and . Corporate complaints policy. October 2020. We can investigate complaints about Tasmanian government departments and government run businesses such as Metro Tasmania. The Ombudsman investigates complaints about council and ensures that things are put right if they've gone wrong. Complaints about valuation of land. About the ombudsman. vic. Complaints procedure for corporate services If you are not happy with our response, you can discuss the next steps with our Complaints Team. Latest News. We have oversight over nearly 4,000 public sector agencies including councils Our formal complaints process begins where you are not satisfied with how the service area or officer has responded to your issue, or where you decide to immediately make a formal complaint. You usually have up to The Ombudsman will not usually investigate a complaint unless the complainant has used the organisation's complaints procedure. The LGO the Local Government Ombudsman; other government departments; Send your complaint to us. local governments do not have easily accessible complaints handling processes which impacts a local government’s commitment to transparency and accountability. 2 Learning from complaints: Children’s tatutory Complaints rocess Children’s statutory complaints process Introduction 6 The work of the Local Government Ombudsman • the function, purpose and remit of the LGO, including the proposed restructuring of the Commission; • the volume and nature of complaints made to the LGO and expected trends; • the arrangements for handling complaints; • the adequacy of redress when maladministration is found; • the impact of the extension of The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. However this does not affect your right to approach the Local Government Ombudsman at any time. The Ombudsman expects you to have given the Council a chance to deal with your complaint, before you contact The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Complained directly to the organisation ; Gone through its complaints process; Received a final response to your complaint; Check if you can complain. if you have left it more than 12 months since knowing about the problem. Complaints are The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The aim of the report was to gain a greater understanding of the complaints processes, procedures and The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Table 1: Closed complaints about local government received by the Victorian Ombudsman. Complaints policy documents. Revised February 2022. Of the 2,982 complaints they received in the past year, just 11% were from those who self-fund their care. Behavioural standards . The Ombudsman will not be able to begin an investigation until we have had the opportunity to try and resolve the complaint. Year. 03 MB) Complaints Policy Toggle accordion The Council will deal with your complaint on either an informal or formal basis, but there are some exceptions, usually When to complain to an ombudsman. Breaches of the Local Government Act If your complaint involves Councillors, This is because there are other special complaint processes you can use. The Local Government and Social Care Ombudsman has welcomed a decision by the trade body representing bailiffs to give up dealing with complaints from members of the public. An effective complaints process. Learning from Complaints - guidance on the social services complaints procedure for adults - should be read in parallel (please see www. Under section 270 of the Local Government Act 1999, all councils must have a policy and procedures for reviewing their decisions and actions for decisions. The Ombudsman will not investigate most complaints until they have been through both stages of the Council’s complaints process. This Policy applies to all Division staff who may receive, manage and/or investigate complaints about local councils. 20 A process with more than two stages will make the complaint process unduly long and delay Local Government and Social Care Ombudsman October 2020. Complaining to the agency involved; What to expect if you make a complaint The social care ombudsman warns that people who self fund their care may be "missing out" on the full complaints process due to "lack of awareness". dh. Detailed guidance on our complaints procedure, explaining each stage of the complaint handling process. 6. What is the Local Government and Social Care Ombudsman? The Local Government and Social Care Ombudsman (LGSCO) was set up by the Local Government Act 1974 to conduct investigations into complaints from members of the public who consider that they have suffered injustice as a result of maladministration. 5 Effective Complaint Handling for local authorities Your complaints process Your complaint process should be tailored to allow you to determine each complaint on its own merits. The Ombudsman NT resolves and investigates complaints about Northern Territory Government departments and authorities and Local Government Councils. If you have been through all stages of our complaints procedure and are still unhappy, you can ask the Local Government and Social Care Ombudsman to review your complaint. . Source: Victorian Ombudsman. The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. What will happen to your complaint. Local Government and Social Care Ombudsman Contact details are: The Local Government and Social Care Ombudsman Tel: 0300 061 0614 Text 'call back The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. 1 Where a complaint is received by a member of staff it must be recorded, even if it can be resolved informally. More information on how to register a new complaint and what to do if you cannot use our online form. The Ombudsman will send a final decision to both you and us. The Ombudsman has issued a Complaint Handling Code which sets out advice and guidance for councils on how to handle complaints. 31/05/2019. 1 Stage 1 – Local/Informal Resolution of Complaints . The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The Department of Health's . The LGO can investigate complaints about streets and traffic. You can find out more about Ombudsman services on the Local Government Ombudsman website. Find out more in our Information Centre The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The Ombudsman will not normally investigate a complaint until the applicant has exercised any other The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The Ombudsman can be contacted in the following ways: Local Government and Social Care Ombudsman website; Post: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH; Phone: 0300 061 0614 The Ombudsman investigates complaints about Western Australian public authorities including: State Government departments, agencies and boards; government services such as hospitals, prisons, schools and technical colleges; public universities and; local governments. What we can help with. You can write to them at the following address: Local Government & Social Care Ombudsman PO Box 4771 Coventry CV4 0EH. The Minister for Local Government may establish behavioural standards pursuant to the Local Government Act 1999 (SA) for Council members [s 75E], while councils may prepare and adopt behavioural standards for council Own initiative enquiries concerning alleged data harvesting via hyperlinks contained in government resources under the former government We may refer the complaint to an agency for that agency to deal with and monitor how the agency deals with the complaint. What we can investigate; Other complaint handling organisations; Complaints process. The Local Government Ombudsman Adviceline 0845 602 1983 www. You must first put your complaint to the organisation concerned to give them a chance to resolve the complaint. This includes problems with: This list is by no means You should complain to the organisation first to give them a chance to sort out your problem. We are a free service. Services; Pay; Apply; Local Government Ombudsman; What you can expect; Persistent or unreasonable complaints; Misconduct by council staff; Complaints procedure Complaints to the Local Government Ombudsman If you have been through all stages of our complaints process, you can ask the Local Government and Social Care Ombudsman to consider your complaint. How an agency responds to an Ombudsman investigation; Improvements; Community engagement; How to complain. A complaint is an “expression of dissatisfaction made to or about an Each year the Office of the Ombudsman receives thousands of complaints from people who feel they have been treated unfairly by a government agency. In stage 1 complaint responses, details are included We are independent of government. The Workpro system provides step-by-step process guidance, with the ability to escalate for If you are unhappy with the outcome of this process, you may wish to complain to the Victorian Ombudsman by completing the online complaint form at www. We investigate complaints in a fair and independent way - we do not take sides. Northern Ireland Public Services Ombudsman Progressive House 33 Wellington Place Belfast BT1 6HN . This Policy should be read together with the Division’s Procedures for Managing Complaints About Local Councils. The Local Government Ombudsman (LGO) examines complaints from people who The Ombudsman; Legislation and standard; Investigations. The Local Government and Social Care Ombudsman looks at individual complaints about councils and some other organisations providing local public services. OMBUDSMAN Local Government & Social Care Children’s statutory . There is a helpful leaflet available outlining what complaints the Local Government Ombudsman can investigate; how to make a The Local Government Ombudsman investigates complaints from members of the public who have suffered personal injustice arising from going through all stages of the organisation’s complaints process. Complaints procedure 2. It is a free service. The Ombudsman also oversights investigations into complaints about police conduct. The council is required to provide you with information about how this review works and It can investigate complaints about most council services, even if the service is outsourced to another organisation. Once we have completed our complaints process, if you remain dissatisfied you can contact the Local Government Ombudsman by writing to: Local Government Ombudsman PO Box 4771 Coventry CV4 0EH The information contained on the Local Government Ombudsman website will explain what you need to do to make a complaint to them. The current Ombudsman, Michael There is no charge for this service, but the Local Government Ombudsman will usually only consider your complaint after you have given us the opportunity to resolve matters for you. You should go through all stages of the organisation’s complaints process. 0: 2011-12: 24. If, at the conclusion of that process, you are unhappy with the administrative actions of the LSRA you may make a complaint to the Ombudsman. ombudsman. Make a request for The Ombudsman can investigate complaints about the actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. The Local Government and Social Care Ombudsman is the final stage for complaints about councils and some other organisations providing The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Answers to the common questions about making a complaint. A transparent complaint process means people know what to expect when they complain. Guide for practitioners. The Ombudsman also seeks remedies for those affected by administrative deficiencies, and acts to improve public administration. If you are in any doubt about whether the Local Government Ombudsman may consider a complaint please telephone us. serious complaints may need 'formal investigation' to resolve, which can, in some cases, involve an independent investigator Customers who remain dissatisfied following completion of our local processes can ask the Local Government and Social Care Ombudsman (the Ombudsman) to review their complaint. uk The following information is intended as general guidance for advisers. You can contact the Local Government Ombudsman at: Local Government Ombudsman Advice Team PO Box 4771 Coventry CV4 0EH. Telephone: 0300 061 0614 (Mon-Fri 8. The Ombudsman logo is replaced by Contacting the Local Government Ombudsman. Please see below for more The Ombudsman; Legislation and standard; Investigations. aim of continuous improvement in local government standards. Both Ombudsmen have a slightly different approach to how they investigate complaints. Ombudsman welcomes move to streamline complaints. If you have made a complaint to Basildon Council and you are still dissatisfied after you have gone through the complete complaints process, you can then ask the Ombudsman to take up the case on We are Scotland's Ombudsman. when complaints might be referred to the Local Government Inspectorate, the Victorian Ombudsman or IBAC. The contact details for the Local Government and Social Care Ombudsman are: submit a complaint on the LGO’s website ; telephone: 0300 061 0614 The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. You can also complain by telephone. This The Local Government Ombudsman investigates complaints about services provided by councils as well as some other organisations. An ombudsman will also investigate your The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. refer their complaint to the Local Government Ombudsman, who will investigate alleged maladministration by a local authority. Housing Ombudsman Service The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. If we have completed our consideration of a complaint and it is still not resolved, or the resident has not received a response within a reasonable time, they can go to the Ombudsman The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. the refund of rates and waste charges and the compulsory The Corporate Complaints Process Stage one. Council transparency ensures accountability and creates public trust. Complaining to the agency involved; What to expect if you make a complaint The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. When assessing what is a Generally local authorities try and resolve complaints as soon as possible and you have a good chance of getting resolution, but if you do not consider your complaint has been dealt with satisfactorily you can then take your complaint on to the Local Government Ombudsman. This service is independent, impartial, and free. You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. These are independent services set up by the At stage 2, your complaint will be responded to within 30 working days. ; If you cannot solve the issue after contacting the program, contact the agency’s Office of the Inspector General (OIG). A complaint referral form follows this information. Skip to main content. The WA Ombudsman requires the complainant to have given the public authority (local government) a chance to If after this, you are dissatisfied with the Council's response to your complaint you can go to the Local Government Ombudsman. During the investigation, the Ombudsman found 27 other families had been wrongly told to appeal to the LGSCO in the past year alone. Complaints team and process. Make a request for The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. If you are a councillor or MP, you can help local people complain, with their permission. complaints will be acknowledged within 5 working days, this will include a reference number and a due date. Energy and Water Ombudsman NSW (EWON) is the government-approved dispute The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. When making your complaint, please include as much detail as possible, for example: the nature of the complaint What the Ombudsman can help with Ngā mea ka taea e te Kaitiaki Mana Tangata te āwhina. When a complaint is first made, this is logged at stage 1 and given to an investigating officer. The complaints process for Ombudsman Tasmania is explained here. 3 Creating transparent processes and publicising how to complain. My expectations for raising concerns and complaints, joint publication about effective complaint handling from the view of the complainant, published by Parliamentary and Health Service Ombudsman, Local Government Ombudsman and Healthwatch, November 2014. Local Government and Social Care Ombudsman (LGSCO) If you’re not satisfied with our response, you can contact the Local Government and Social Care Ombudsman (LGSCO) who investigates complaints about local councils. Our service is free. Social Care Ombudsman. How to make a complaint Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. If you want to refer the matter to your local ward councillor, please let Andrea Davies know and she will give you the contact details. Enquiries from the Local Government and Social Care Ombudsman will be co-ordinated by the Council’s Information Governance team. You can only complain about Counsellors or MP’s can help you make a complaint, with your permission. Complainants need not have exhausted every stage of that procedure, but they should have allowed the council a ‘reasonable opportunity This information is shared regularly through customer communication and as part of our acknowledgment at stage 1 of the complaints process. Before you complain to the Ombudsman you must complete the LSRA complaints process. Submit Search. Investigations should be The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Number of closed complaints (%) 2013-14: 24. Local Government Ombudsman Telephone: 0300 061 0614 What the Ombudsman can help with Ngā mea ka taea e te Kaitiaki Mana Tangata te āwhina. Where to file a complaint against a federal agency. au or by calling (03) 9613 6222 or 1800 806 314 in regional areas. +44 (0)131 449 7071 | Support | Company; Careers; CAS Defence providing advice about LGSCO’s role or how the complaints process works. Coverage/Scope . Complaints about government agencies. Michael King, Local Government and Social Care Ombudsman, said: “The LGSCO looks at complaints about councils and care providers once those complaints have been through the local complaints process. 8: of both impartiality and the appearance of impartiality to the credibility and effectiveness of an internal review process. 2 What is the complaint process? We deal with complaints about more than 1,000 state and local government agencies, from councils and prisons to statutory bodies, like VicRoads and WorkSafe. 3: 2010-11: 24. gov. lgo. In LSRA cases the administrative actions are the processes the LSRA followed leading up to its decision. Search. Local Government Ombudsman. If you are not happy with the way the council has handled your complaint you have the right to refer it to the Ombudsman. Complaints relating to Freedom of Information Requests are excluded from the stage 2 complaints process but can be escalated to the Information Commissioner’s Office (ICO) if you remain dissatisfied with the Council . Local Government and Social Care Ombudsman. 6 . 9: 2012-13: 25. See our Top tips for What is the council or care provider’s complaints procedure? Where can I get details of the complaints procedure? Do I have to go all the way through a council or care provider’s The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home If you feel the service provider and council have failed to resolve your complaint effectively, the next step is to involve the Local Government Ombudsman (LGO). 1. Complaints Address: Bromley Civic Centre, Churchill Court, 2 If the customer remains dissatisfied after the investigation has been completed, the customer can refer their complaint to the Local Government and Social Care Ombudsman in the following ways: Website: www. The Council has considered what the Local Government and Social Care Ombudsman defines a complaint to be:an expression of dissatisfaction by one or more members of the public about: the Customer Feedback and Complaints Policy or whether it is more appropriate to be dealt with under another council process or procedure. File a complaint by contacting the agency first. The ombudsman investigates complaints in a fair and independent way and is a free service. uk Tel: 0300 061 0614 Post: Local Government and Social Care Ombudsman, PO Box 4771, Coventry, CV4 0EH The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Local Government and Social Care Ombudsman / Housing Ombudsman. Usually the Local Government Ombudsman will ask you to use the council's corporate complaints procedure. For information about the objection process The Ombudsman recommended several measures incl. Send your complaint to us. Contact with the Pensions Ombudsman about a complaint needs to be made within three years of when the The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The Ombudsman Process : The Ombudsman process can be described briefly as follows: Complaint received : The Ombudsman expects residents to complain to us first. When making your complaint, please include as much detail as possible, for example: the nature of the (From the Local Government & Social Care Ombudsman’s Complaint Handling Code February 2024). 1. Inspection, voluntary organisations, the Local Government Ombudsman, the Local Government Association and the Association of Directors of Social Services. Certain complaints about Council members can be made to the South Australian Ombudsman [s 263A] and SACAT [s 264]. The Local Government and Social Care Ombudsman has published its ‘Annual Report and Accounts 2021-22’, which highlights improvements for complainants and local service users. Workpro software is used by the Local Government and Social Care Ombudsman to manage complaints and enquiries. The Code does not replace any existing statutory complaint processes such as The Children Act 1989 The Ombudsman usually only considers your complaint once it’s been through your local council’s complaints procedure. It cannot investigate certain complaints, e. Local Government and Social Care Ombudsman (LGSCO) after using the council's own complaints procedure. Guidance on the common types of complaint we receive. If the Ombudsman does not intend to take further action on your complaint, we let The WA Ombudsman is a State Government body that can receive and investigate complaints about local governments and other public authorities. If after having followed our complaints process you are still unhappy with the response you have received, you can contact the Local Government Ombudsman, or if in relation to a Housing Tenancy & Leaseholder issue the Housing Ombudsman. 2. If you do not agree with the outcome of your Stage 2 appeal, the Pensions Ombudsman (TPO) may investigate and determine any complaint or dispute of fact or law in relation to the LGPS that remains unresolved at Stage 2 of the appeals process. The Ombudsman is an independent public body who can investigate how we have handled your complaint. NSW Ombudsman manages complaints about most NSW government agencies, local councils and community service providers. There are two Ombudsmen that cover the work of the council – the Local Government Ombudsman and the Housing Ombudsman Service. When making your complaint, please include as much detail as possible, for example: the nature of the complaint The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. 30am The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. In June 2021 we launched a Consultation on our proposals, alongside a research report. You can only complain about your own council, or if you are complaining about a service you receive and have been How do I complain? The LGSCO’s website details the six steps to making a complaint in How to complain. uk). You should go through all stages of the organisation’s complaint process. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process. Local Government & Social Care Ombudsman Complaint Handling Code ( pdf - 1. Telephone: 0300 0610 614. Freephone: 0800 34 The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The quickest way to complain to the Local Government and Social Care Ombudsman is to complete an online complaint form. You can complain to the Ombudsman at any time but your complaint is not likely to be considered if you have not been through our complaints process. 30am to 5pm (except public holidays). g. You should complete our complaints process The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. complaints process. If you are still not happy at the end of the complaints procedure, you can ask for your complaint to be examined independently by the Local Government Ombudsman. We have a two stage policy. Find the agency using this alphabetical government agency directory to get contact information for the agency program you want to complain about. Achieve this by: • being aware of your internal complaint handling policies and procedures • helping people access the complaints process • helping complaint handling staff resolve problems Councillor hub | Local Government Association. The Local Government & Social Care Ombudsman . Work collaboratively with complaint handling areas to ensure an accessible and responsive complaint handling system. For more information visit their website www. We can't help with complaints against communications, NBN, finance and banks, or consumer complaints against businesses. The Ombudsman investigates complaints in a fair and independent way - it does not take sides. Local government and social care ombudsman Amerdeep Somal said: "People have a right The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. the Local Government Ombudsman; other government departments; 2. Childrens' social care complaints process. the Local Government Ombudsman; other government departments; Send your complaint to us. The Local Government and Social Care Ombudsman (LGSCO) looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult The Local Government Ombudsman investigates complaints about most Council matters including housing allocations, benefits, planning, and Council Tax. uk. The report notes that one of the key areas of focus last year (1 April 2021 – 31 March 2022), was on improving waiting times at the early part of its investigation process. org. The purpose of this review is to explore options to equip local governments with tools to better deal with external complaints from members of the public and their communities. An effective The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. If customers have exhausted the Council’s process(es) for their complaint but remain unhappy, they can take their issue to the Local Government and Social Care Ombudsman (LGSCO) for consideration. scvm nqfc ulss gwuvc ptfg zgtu ytgic wdcp hppgp zhhnafo