Xfinity audio dropouts. This happens about every 2 minutes for a few seconds.

3 I can watch Xfinity channels on Fir Xfinity Community Forum. Honestly, Xfinity is a joke. This graph is not the reason for my complaint and desire for a fix - this is the empirical proof. Audio never cuts out when watching live. The channel loads, but I get audio only, no video. •. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider. The direct connection between the XG1v4 and the TV would allow for the 4K image while the ARC-equipped HDMI connection run from the TV to the receiver would push the audio to my speakers. 1 channel soundbar in hopes that the audio Need Help? Find Solutions, share knowledge and get answers from customers and experts. I have exactly the same problem and have tried all these remedies. They can be as frequent as every minute or so, or they may not happen at all in a given day. Dec 30, 2021 · The audio cuts out for a second or two and we have been missing critical dialog. The dropouts are a noted issue on xfinity forums when connected via HDMI but its unbearable now. TV programming video freezes, audio lost Need Help? Find Solutions, share knowledge and get answers from customers and experts. Is there any fix to this solution, audio lapse is soo bad that I can change channels and in 20 seconds it’s still giving me the audio on the previous channel. It seems odd to me that 400 GB wasn’t enough, likely due to the 10 Mb update limit. Commercials come through. Audio dropout. 0 based on the channel being watched to my Marantz receiver via HDMI. It's most likely an issue that will be fixed in a future software release. Change your audio to TV's speakers. I experience the freezing, audio cut outs and black screen on my iPad more randomly. U. You may have to press it seve Firmware Update Messed Dolby Audio Up. We have had repeated dropouts when using the Xfinity streaming App on our Samsung Galaxy Tab S7. I am experiencing the same problem - I open the Xfinity website > Live TV > and select a channel to watch. When it gets really bad, it also drops the connection entirely and buffers for a few seconds before reconnecting, often returning to the moment in the program where it cut out. If I rewind and play the segment again, the dropout and pixelation occur at the same place. Still, I Need Help? Find Solutions, share knowledge and get answers from customers and experts. I am terribly sorry to hear about the audio issues you are having with your Roku Streaming Device. , served (if that's the word) out of Fort Wayne. Per the guidance from previous posts, it was suggested to change the audio from the HDMI audio output auto detect to the SAP audio language reset. It seems fine on all the broadcast channels and most others that we w Need Help? Find Solutions, share knowledge and get answers from customers and experts. Unanswered. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Skipping. 1 Message. I have occasional audio dropouts with HDMI audio on X1 as well. 3K) Relevance. Quoted: "I appreciate your response, however, you didn't answer my questions regarding the box's output and hdmi cable provided by Comcast. The audio not syncing makes the recordings unwatchable. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Apparently, this problem has been going on for a considerable amount of time. But then the audio dropouts began again. Need Help? Find Solutions, share knowledge and get answers from customers and experts. See full list on xfinity. With your equipment turned on, press that button on the Pioneer remote until you get audio. This happens about every 2 minutes for a few seconds. user_kdj84t. We just started to have this issue in Frederick MD. Although I still have a few dropouts, they’re less prevalent than they were before. Have done several system refreshes, checked to make sure the connections were tight (at house, to amp inside house, to back of box, etc) Same resul Need Help? Find Solutions, share knowledge and get answers from customers and experts. I'm sorry to hear you don't have audio on this particular channel. Can you please test your service and let me know if you are still running into the same issue? If you are, please try out some troubleshooting by following our Xfinity TV Audio Issue Troubleshooting guide. There was no audio problems with the beta version. What is up with audio dropouts and video breakup in cloud DVR recordings? I recently upgraded from an older X1 box to a 4K main DVR box and a wireless 4K box. The curious thing is that this does not happen when watching live. 1) Signal issue or 2) HDMI Cable issue. This can Same here, same problem. Also, recordings seem to be lagging behind the audio. Search Results (2. Hello @user_aea34e thank you for reaching out to Xfinity through our Online Forums. Why can't you f Xfinity Community Forum. Sep 21, 2021 · But in my experience, there are 2 reasons for audio problems. Note that the tech folks who come out to triage the problem and the XFinity store do not have the 4k tv boxes on hand and so they have to be ordered. Hello @timis4nd Happy New Year! I do apologize for the issues you encountered with the app casting to your projector. Who has the answer to a fix. com Audio isn't sync. Hello, @user_991fce. Having audio issues would be frustrating. I would like to look at your signals and test your equipment. If you have questions about your services, we're here to answer them. Got out of the Pecock App and went back to the SNF game on the normal NBC HD channel (188). May 2, 2020 · I’ve tried to reset the box via the app as well as unplugging the power source from the box and tv & a factory reset. Monday, October 16th, 2023 1:33 AM. I have a 75" Sony 4k tv. Live TV, On Demand, and all apps work fine. There are no dropouts when streaming Xfinity to PCs or Google Pixel phones. A subreddit primarily dedicated to asking questions and/or discussing experiences with Comcast. Channel 853 on xfinity. . All connections are good. I've had a clinician out and they replaced the cable outside, no dice. The problem started after the xfinity streaming app came out of beta. Tech changes out all of our connections to new including the one outside. Hi there! I'd be glad to ensure that this gets looked into further. Search Results (117) Relevance. I’ve been dealing with the same issues for at least 6 months. It’s getting to be somewhat bothersome. No dice. Good Evening; I’ve had the XG1V4 for 4-5 years now, in the past before a recent firmware update with “Expert Mode” audio enabled the box would send either native Dolby Digital 5. Very frustrating. this only happens when using the Xfinity app, none of these audio issues (extreme high and low volumes, lag audio sync, etc) appear on huku, Netflix, Par @Rustyben very limited data presented in this thread, but with expert mode, if your sound system/bar shows it is a digital audio stream (like dolby) your received stream is unchanged from the production facility (audio mixer board/editor) to yo Need Help? Find Solutions, share knowledge and get answers from customers and experts. Was your question answered? Please, mark a reply as the Accepted Answer. Reply. Tonight's 7pm games, 7/8 loaded ok, but also having audio dropouts mentioned below. Xfinity Community Forum. Definite handshake issue and I'd prefer to not use an optical cable for audio. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Have you tried a refresh or restart of the box? Check the HDMI cable, maybe even replace (you can get one for free at an Xfinity store). That is not the case. We have seen some pixelation as well. It such a neat way to cast from your phone to a device, I do this all the time to view the content on a bigger screen. Advanced Filters. But not the races. There are no dropouts when streaming YouTube to the Samsung tablet. x1 4k set top box has digital audio dropout Recently I've started getting random audio dropouts. 1 or 2. Your suggestion makes sense. This might be because of a bad cable box or a problem at Comcast (check ht Mar 24, 2019 · Comcast cable (metro Detroit) with cable card. Are you still having issues with audio on the Golf Channel? Audio not syncing with the video on the xfinity app on fire stick. Some backend change was made. However, DVR recordings all have fairly regular audio and video breakups (at least once every 10-15 minutes, sometimes more often) Jul 2, 2022 · It's happening again this week on the Golf Channel. All tvs affected so it's not an hdmi issue. Slow response, DVR recordings pixelated. Audio/video lag. Perfectly articulated. 2 compliant I know the box I have is an older box but for what I have read through multipl It is January 22nd and I am still having the same problem that has been reported by everyone else in this thread. My patience is at an end. You can post for technical support, advice, or just to vent about how you feel Comcast did you wrong. Can you confirm if you've completed the Xfinity TV Audio Issue Troubleshooting Need Help? Find Solutions, share knowledge and get answers from customers and experts. Only on DVR recordings do we get the intermittent audio cu Need Help? Find Solutions, share knowledge and get answers from customers and experts. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Audio going higher and lower on its own. @user_11c14b if this effecting all three cable boxes then there has to be signal loss within the home. HOWEVER what DID???? Need Help? Find Solutions, share knowledge and get answers from customers and experts. Sound keeps cutting out and have already had a technician come out and new x1 box. Mar 23, 2022 · I am an Official Xfinity Employee. Let me know if this helps! [Edit: Tagged User] Jan 19, 2023 · audio drop out with x1 v4 4k box and Samsung 2. Dec 30, 2021 · My XG1v4 4K box started experiencing drop outs, pixelation, freezing with both audio and video on 1/5/22.   But the same thin I am experiencing the same. Mar 8, 2023 · Tech tested signal strength to the tv box and determined signal was strong. Jul 16, 2024 · Looking for suggestions to resolve audio drop outs on Golf Channel and a few other channels when using the Xfinity Stream App on Apple TV 4K. a Denon avr-s910w Which has HDMI 2. Since hooking up to digital in June '08 and getting the DVR, I've experienced audio drop-outs especially on the music channels -- a two-second drop-out about once every two minutes, plus occasional clusters of three or four drop-outs in close succession. Official. For us the problem with the audio and video freezing then jumping forward a few seconds is happening with On Demand shows the most. I am streaming Need Help? Find Solutions, share knowledge and get answers from customers and experts. simplyclueless. This has been happening for 3 weeks and even after a visit by the xfinity tech. Sep 21, 2021 · The Xfinity Stream Beta app and only the Xfinity Stream Beta app has intermittent audio drops on every channel. both live and DVR recordings-multiple boxes-only channel doing this-. I have tr Need Help? Find Solutions, share knowledge and get answers from customers and experts. They occur when the audio signal is interrupted or lost, resulting in a brief pause or complete silence in the audio output. Dolby Digital Plus or Expert Audio Setting Need Help? Find Solutions, share knowledge and get answers from customers and experts. Oct 16, 2023 · NBC sound dropouts. @Woolfman72 wrote: The box I currently have says it XC1-P on the front of it.   This seemed to be fixed last week. Sound cuts out. @lamberson1 wrote: I recently upgraded to the XG1v4A box to get 4K service. I would be more than happy to help troubleshoot this problem. HELP. Xfinity plows so much money into new shiny objects within their system (internet, home security, TV features) but can't fix the most basic of issues -- good sound and good picture. Feb 24, 2021 · @Jaggster2012. None of the other programs on firestick have this issue. Looks like it's going to be a finger pointing issue between the network and Xfinity. Members Online Need Help? Find Solutions, share knowledge and get answers from customers and experts. Packet Loss = Poor Audio (zip code 85742) Channel Audio/Video Sync Issue Streaming to Chromecast After April 2022 Update Need Help? Find Solutions, share knowledge and get answers from customers and experts. It cycles through the various audio choices in the receiver. On cable channels I am seeing very sporadic and infrequent audio dropouts, sometimes accompanied by mild video pixelation a second or two afterwards. The TV in question is a Samsung Q70 which is spec'd at 4k and 120hz. was fine for awhile but the audio drop out started again. I have two different TVs with two different Roku products and common denominator is Xfinity stream ap Need Help? Find Solutions, share knowledge and get answers from customers and experts. He thought the problem could be caused by the 4k tv box itself. BUT i will always fast forward to the end to make sure video and audio are still working at the end On your Pioneer remote, look for a button labeled AUDIO SEL. Same issue from Xfinity stream app audio on multiple TVs running Roku with and without soundbars.   Audio dropouts of a second or two, and keeps happening every minute or so. $355 a monthnis a lot to put up with issues like this. X1 recording Audio occasionally over Need Help? Find Solutions, share knowledge and get answers from customers and experts. We ask that you post publicly so people with similar questions may benefit from the conversation. why did xfinity remote forget audio Need Help? Find Solutions, share knowledge and get answers from customers and experts. 0a and is HDCP 2. Closed. Jun 1, 2023 · @XfinityTimothyA Cable box. Sometimes the video freezes a bit too. firestick xfinity tv app not syncing with the video in the recorded programs this is happening on both of my 4k firesticks Jan 24, 2007 · I'm a Comcast digital customer in Roanoke, Ind. I have an xi6 and is not a newer flex box, however I don’t have a flex account. When watching live TV everything is Aug 15, 2023 · Audio dropouts are a common issue faced by Xfinity users. Help Yes, ICMP packets can be QoS'd differently than standard traffic. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Fi Need Help? Find Solutions, share knowledge and get answers from customers and experts. Apr 22, 2024 · • The "To:" line prompts you to "Type the name of a person". Mar 27, 2021 · For several days, we have had choppy audio on several channels, including ESPN, The Weather Channel, and other sports channels. So I'd still like to know what the specd Thanks for the quick reply. Sounds like you're facing an issue with the HDCP handshake between your box and your TV. Is this happening on one specific streaming device or on all your devices? Do you have a pending app Need Help? Find Solutions, share knowledge and get answers from customers and experts. When playing back any recorded program the picture tiles and the audio skips frequently. Was working fine a week or s Need Help? Find Solutions, share knowledge and get answers from customers and experts. 2K) Relevance. An informal poll of others (neighbors, family, friends) shows they are having the same issue. Dec 31, 2023 · For over a month CBS (ONLY) has intermittent but increasing audio drop out. This happened to me previously due to a buggy firmware update that tooks months and several further updates to eventually resolve. Nov 27, 2023 · Periodically sound and sometimes video cuts out. The “work around” I have come up with is to download from the DVR onto the iPad and watch it that way. (edited) Learn about why there is a brief audio drop out when using Audio Description. Comcast engineer on the X1 team here. forced to watch the same shows on demand and there are no sound issues. Bluetooth d Need Help? Find Solutions, share knowledge and get answers from customers and experts. Search. Thank you for reaching out to us here about the audio issues with the Apple TV+ app, @bballjer44! I definitely want to make sure you can enjoy all your apps! Hi @TymCrzr and thank you for your submission. Oct 16, 2023 · Switched over to the Pecock App during the SNF game and audio was fine, no drop outs. This week I am experiencing it on all recorded programs played on my The picture is scrambled and sound is distorted Audio and video problems happen when the signal for the channel you are trying to watch is too weak or has too much noise. Jun 1, 2023 · There was a known issue for some audio loss with this channel, but it has since been corrected. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Audio No audio on FS1. Oct 12, 2023 · After about 9 months, the issue was fixed and remained fixed for about 2 years. It's been intermittent since new, but never bad enough to push for replacement. I'm so sorry to hear about this, @user_e52ed3, but appreciate you reaching out on the forum. My system: 2020 Macbook Pro M1 Safari 15. 1 channel sound bar or Samsung TV every 60-90 seconds for a split second This problem isn't new and has been going on for years (as seen in other posts in this forum as well) but I decided to revisit it after applying a firmware update to my Samsung 2. I know I would be looking for a resolution if I was in your shoes too! We are here and happy to help you get to the bottom of this. Getting started I know you st The only thing I can say is that upgrading to 800 GB has improve things. I'm pretty sure all of my audio problems just went away, all on their own. Hello there @jedavis123! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum. So this happens to me as well on my IPad. We are so glad to hear from you and want to assist in any way that we can with your audio issue. The frequency has increased over the past few months. Hey there @user_8228c6 and @Wolflmg as well-- I have seen this issue crop up every so often on forums and it's usually resolved when we do a system refresh in our troubleshooter. Nothing worked. Audio isn't sync with with dvr recording through Xfinity beta app. This is the correct way to send native cha Audio not syncing with the video on the xfinity app on fire stick. If you get @XfinityShaina Box has been restarted several times. I've had two new DVR's in 3 weeks. 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